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Returns & Exchanges

- Returns - 
You will have 30 days from the day the order is shipped to return your item(s) to us and will be responsible for the cost of return shipping. Upon receiving the returned/exchanged item(s) your purchase and return shipping cost will be refunded to you. 

If you intend on returning your item after the 30 day time period you will not be refunded either cost.

- Damaged/Defective Product -
If you return after 30 days because of damage/product defect we will be glad to accept the return as long as you provide the us with email describing the damage/defect that the item has. We reserve the right to ask for photo evidence of a damaged or defective product if further inquiry is necessary. Please email:

Customer Service
info@peytonalex.com

Upon receiving the returned product your purchase and shipping costs will be refunded back to you.

- Exchanges - 
Exchanges must be made within the 30 days of the order shipping date and return shipping cost will be refunded to you after the exchange item has been received

Please allow between 2-4 weeks from the return shipping date for your account to be credited. If your account is not credited within this time please email:

Felicia Tivis
felicia@peytonalex.com


Mail all your returns/exchanges to the following address:

Peyton + Alex
836 Fairview Ave
Pickering, Ontario
L1W1M8
- Non-Refundable Items - 
The following items cannot be returned to us for refund:
  • Earrings 
  • Gift cards
  • Lingerie
  • Clearance items

 

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